Virgin Mobile. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. on 12-05-2023 19:08. Please choose the Yodel Store of your choice and let us do the rest. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. If your returns label just shows the Collect+ logo, please select Yodel. Get it for your Android device. Horrible, they treat customers like you own them something. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. Packaging We would like to show you a description here but the site won’t allow us. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Networking and WiFi. Welcome to our community forums and thank you for your first posts. Yodel, returned to sender. Joining in. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. Yodel works with many retailers to offer Return to Yodel Store services. Thanks for your post and welcome to the community. I haven’t ordered a phone and have never had a contract with Virgin. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Thanks for your post and welcome to the community. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. May I ask if you've been able to return the equipment? For more information on this, please read here. Yodel was scheduled to deliver my router on 1/9/22. Deal. . He assisted me with that but not beyond that. Global Media Limited Customer Service telephone A. Stay safe online. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. Global Media Limited: Website for A. We would like to show you a description here but the site won’t allow us. Virgin Media deliver their routers via Yodel. . I dropped it off at the nearest Collect+/Yodel point (local corner shop). not to me. I contacted Yodel and they said we ju. Excludes broadband faults and broadband network outages. Or stream, control and manage. not to me. About GXO Logistics. . We would like to show you a description here but the site won’t allow us. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. I have had a look into your service on our system and I can see you recently contacted our team regarding this. I have tracked the parcel but it now requires the post code of the place its being delivered to . Security matters. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. “@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. A number of queries can be addressed by the automated assistant, which will point you. My Virgin Media App. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsJust come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Hi chereseferry 👋. Yodel returned to sender. Having issues? We help you find out what is wrong. . Quickstart is the quickest and easiest way to setup our services. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Stream box and remote remain property of Virgin Media. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. They've fallen apart, no available tracking, no available customer service and - 5047219 - 2Does anyone know how long it takes for a response from the “back office team” i was told I would receive a response in 5 days. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Stream from Virgin Media. If you don’t have that in property the tech will install that and all the equipment. @Zach_R. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. We would like to show you a description here but the site won’t allow us. - Track the progress of your sent parcels. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. The items were not ordered or paid for by me. r/britishproblems•. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. but I can't. I don’t have and have never had an account with virgin. Same here no parcel and no text message. We can understand the inconvenience caused to your day and want to best help. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Processed at National Hub. - 4856480Send a parcel with Collect+. Get set up at virginmedia[###]/bbph. We would like to show you a description here but the site won’t allow us. Now I have. Account - Cable. Apparently the tag could be damaged or missing and they can't find the parcel. As in the title. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Manage Your Account. KF”In this conversation. I can appreciate your concerns and would like to offer some support! I will send you a PM to confirm a few account details. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. We would like to show you a description here but the site won’t allow us. The talks between Virgin Media O2 and. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. I've replied to numerous emails asking for a returns label but nothing received. Thanks. We would like to show you a description here but the site won’t allow us. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Virgin Fibre Areas only. All the documents were signed , all. . Account - Cable. Yodel stole my parcel. i. on 30-05-2023 13:29. Options. BlueLou. Openreach has just launched a revised. I am really fed up. Main menu; Bundles. Security matters. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. My Virgin Media App. Yodel say I refused delivery on Tuesday when i was in all day, spoke with someone from virgin said it will still arrive, should have been yesterday, yodel saying from original delivery they have sent the parcel back to sender, so now no idea what’s happening or where the parcel is, why do companies. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. . Click on the brands below or scroll down to the handy brand finder. Re: Yodel (oh god, no) email when. Browse Virgin Media Virgin Media Community. . Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. Account - Mobile. Openreach has just launched a revised. Yodel Delivery due tomorrow - No tracking and no order showing. on 28-03-2023 08:11. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Dial: 150 – free on our home phone or mobile. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Virgin Mobile. We would like to show you a description here but the site won’t allow us. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. I've received no communication from virgin addressing this, in fact both of the. I would be grateful for any advice on the best way to proceed. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Sorry to hear this feedback of your recent experience returning a hub, with yodel, and ourselves. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Most QuickStart kits have just 6 cables, connectors and powerlines to. I booked this. So, there was a bit to and fro getting the date sorted. I've called the sales team and I think they're going to try to have it resolved today. We would like to show you a description here but the site won’t allow us. My Virgin Media App. All materials are recycled using our UK downstream partners. Asked webchat today, and was advised I would be giv. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. But surprise surprise, nothing. In this conversation. Main menu; Bundles. Because it was shittly designed, the people in the. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. This sometimes will give you an estimated time too. Created Sep 23, 2009. - Find your. PER MONTH. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. It's your sole responsibility to track and update your system. Re: Yodel. In response to Steven_L. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. . Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. Posted by vc-10Greater Manchester. on 04-12-2022 20:11. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . From £ 38 a month. Yes - of course. " Not sure if genuine. A new secure password will be generated for you. Firstly, head to our tracking page and check the date your parcel is due to be delivered. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Despatched from BOREHAMWOOD DEPOT. on 16-09-2022 08:23. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. on 04-02-2023 10:23. 15 Comments. Account - Mobile. Hopefully they can reconnect the older hub for now. I've taken a look at our systems and I can see that your new equipment was activated. Please choose the Yodel Store of your choice and let us do the rest. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Switched On Families. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. Virgin Media Price Guides. Arrowmunda. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. £45. The real trick to leaving an impression during The Voice Blind Auditions is to give the. 09/11/23 14:35. She called back and left a voicemail confirming that it was booked in and would be. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. You will either receive a returns slip with your original parcel. Networking and WiFi. 07-06-2021 13:00. Simply ring our friendly customer service team. on 02-12-2021 17:04. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. We would like to show you a description here but the site won’t allow us. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. 08/11/23 21:45. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Processed at National Hub. Shop online with over 90 brands and have your items delivered to your local store. (England) I bought a mobile on contract from virgin media. Number of inclusive HD channels depends on package. - Track the progress of your returns. I've - 5179046Please ensure that you select a store that is serviced by the courier handling your parcel (previously, parcels under the Collect+ brand were delivered by Yodel). Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. Options. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Lee1981. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. . Yodel Delivery due tomorrow - No tracking and no order showing. on 16-09-2022 08:23. This communication will. The Virgin Media website will open in a new tab. Kit we want returned. To date not had any communication from Virgin Media chasing return of equipment. For those who don’t maybe the following video sums up their serviceSimilar to other people. Joining in. In response to maubarreira88. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. Apparently the tag could be damaged or missing and they can't find the parcel. We would like to show you a description here but the site won’t allow us. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. on 28-03-2023 08:11. Stay safe online. My parcel with a hub 4 was supposed to be delivered on Tuesday. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. on 28-03-2023 09:35. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. I have looked everywhere. On the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. I have seen a few posts about this scam and am aware someone ‘from Virgin’ might come to collect the phone. . Options. Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. Today is the second day in another round of 3. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. 44pm and the parcel. . Download it for your iPhone. We can understand the inconvenience caused to your day and want to best help. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. 0 Kudos. Just have to wait and see. . We would like to show you a description here but the site won’t allow us. Please stop sending me endless harassing texts. I have looked everywhere. Pretty standard, right? Well, the freeholders didn't like this and one day cut all the cables with zero notice. If you have a tech booked they would have the equipment. We could not find the parcel anywhere near the house at all. 5 years ago: Virgin Media confirming my new tivo box will be delivered the next day. Sign in . You may also wish to ring us on 0345 454 1111, and our team may be able to. . But then the envelope arrived to return it and I used this instead. Two different men tried to retrieve the parcel from me but I refused. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. 10/11/23 15:13. We would like to show you a description here but the site won’t allow us. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. To whom is May concern. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. Parcels returned to the retailer within 72 hours. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. Mobile Your Account. Good afternoon. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. Switched On Families. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Account - Cable. When nothing arrived I phoned and di. got a text to say they couldn’t - 5153083. Tesco Direct. Processed at National Hub. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. A. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. Entertain me; Broadband Deals. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. This will be a few weeks in advance so you'll have. 07480632098. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Yodel customer service said they couldn't do anything without a tr. . Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. We would like to show you a description here but the site won’t allow us. Have a good weekend. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. So I contacted Yodel, and they've said it was delivered at ~14:00 (not 9:30 as Yodel website says). My delivery didn’t arrive yesterday. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Switched On Families. Once it is, you'll receive a letter/email advising you of the date we're moving you over. on 08-11-2022 12:42. Hub 3 stuck at Yodel. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. I don’t know what to do, each party is putting the blame on the other and I’m the paying. GXO has collaborated with Virgin Media since 1999. We will also take a photo of your parcel when we’ve left it in a safe. Unfortunately we don't use the Openreach master sockets as they are BT only. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. No still no tracking number. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. Hopefully they can reconnect the older hub for now. I would like to know if i can rearrange delivery or cancel the order. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. You're claiming one of them items wasn't sent back. - View Collect+ stores on a map. i. I’ve called Virgin Media and they have launched an investigation with Yodel. - Track the progress of your returns. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Options. If you’re sending back old or faulty equipment, Virgin Media will even send you a pre-paid postal returns pack, so you won’t need to pay for packaging either. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. Mobile Your Account. Further exclusions & legal stuff apply. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi , I am very sorry about this. £8p/m extra or included with Gig1 or Volt. SpeedWe would like to show you a description here but the site won’t allow us. Let us know how it goes. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. No hub and no tv box…. i. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. p. Simply select the track your parcel link in the email and enter the code to get the latest update. backtothefuture. | Read 42,321-42,340 Reviews out of 430,843Yodel have lost my package. FREE Virgin Media Returns | Collect+ delivered by Yodel. In response to Zach_R. wonkydragon. We would like to show you a description here but the site won’t allow us. Anything else on the BT network you could just use. consumer polling and social media complaints. Some of you may already be aware of this company. 10/11/23 15:13. Complain case #030322910. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. We would like to show you a description here but the site won’t allow us. To whom is May concern. The Voice. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel.